FAQ

 

What do we mean by small and medium business within Australia?

  For statistical purposes, the Australian Bureau of Statistics (ABS) defines a small business as an actively trading business with 0–19 employees. Micro businesses are small businesses with 0–4 employees. Actively trading businesses are businesses that have an ABN and are actively remitting in respect of a GST role. The ABS defines a medium business as an actively trading business with 20–199 employees, and a large business as an actively trading business with 200 or more employees.   So the acronym "SME" refers to small and medium size businesses.   The employment size ranges are based on “headcount”, rather than a measure of full-time equivalent persons. A distinction can also be made between employing and non-employing businesses, where employing businesses have an active Income Tax Withholding (ITW) role.   No single definition of a Small Business will suit all the needs of government or the private sector. This is reflected in the many different ways a small business can be defined. The two most common ways of defining an Australian small business are by annual turnover or the number of employees (or a combination of the two).

What do we mean by ERP Software?

ERP or Enterprise Resource Planning software is a solution that will link all of the departments within your company to communicate in a uniformed manner. If implemented correctly then it has the capacity to benefit your small or medium size business enormously, from dealing with your financial management to improving customer relations and thus improving productivity and profit.

How does an ERP software system work?

In an ERP system, a common database integrates data elements from multiple business processes using a common data model.  On the front end, a set of applications are built to share and exchange information dynamically (e.g. – data entry in one module has an immediate impact on related data in any associated modules).

Is the choice of your ERP & Accounting solution important?

If the software is implemented correctly and with your specific business and goals in mind then any product has the ability to work efficiently. However, different software products do have their own strengths and weaknesses and it is wise to choose a solution that best suits your business.

How long has JIWA Financials been in operation?

Development on JIWA Financials for the SME market began in 1992 with the first site implemented in 1995. Since then JIWA has displayed its firm commitment to continually update the software with the latest technologies. Of note is that JIWA was the first Australian accounting software to use the Microsoft SQL Server database and has done so since its inception. JIWA first ran using Microsoft SQL Server 4.2, is now using either Microsoft SQL Server 2008 R2 or Microsoft SQL Server 2012.

How is JIWA Financials Software Supported?

JIWA Financials is implemented and supported by over 30 JIWA Solution Providers (JSPs) or Resellers around Australia, New Zealand and Canada such as Horizon2Technologies. There are JSPs in all capital cities as well as in many regional cities. As well as having direct communication with JSPs, JIWA is always happy to receive calls from JIWA users if they believe that JIWA might be better in answering a query.

Is JIWA Financials software Web-Enabled?

Yes. A good proportion of JIWA sites have web-enabled their systems. Any information contained within JIWA may be displayed live on a website, with the necessary security controls of course. There are a range of out-of-the-box websites available to link on to JIWA and your JIWA Solution Provider may tailor the website to satisfy any further requirements. JIWA users are enabling their customers to do a vast range of things on their JIWA-enabled websites including allowing customers to:
  • View product ranges with their own specific pricing
  • Place orders which go directly into JIWA
  • Change address and contact details
  • View their purchasing history and reprint invoices
  • Pay online

How do remote users access JIWA Financials?

Users in remote sites may access JIWA Financials over a Wide Area Network (WAN) or a Virtual Private Network (VPN) using the Microsoft Terminal Services or Remote Desktop Connection functions, standard features of Microsoft Windows Server 2008/2012 and Microsoft Windows 8.1 respectively. Additionally, with today's wireless technologies, accessing JIWA while you are on-the-road either on laptop or iPad devices is achieved using communication networks such as 3G or 4G or WiFi connections

How can accounting and management reports be changed in JIWA Financials?

All reports, as well as stationery layouts (invoices, picking slips, etc.) are written with - and may be changed using - Crystal Reports. JIWA chose Crystal Reports as its reporting engine because it is the industry-standard report writer and because of its relative ease of use. Additionally, every report has a range of parameters.

Can additional software functionality be developed by 3rd parties to integrate into JIWA Financials?

Yes. Although JIWA is very responsive to the suggestions of customers, it has been developed and provides the tools to enable 3rd parties (usually JIWA Solution Providers) to develop additional functionality. This can either be within the JIWA Financials system or integrated with JIWA 7 uses with what we call Plugins to enable additional functionality to be developed into JIWA 7. Development is done using MS .NET in VB or in C#. JIWA 7 has an open database, that is without triggers and this allows open access to the data if required for extra development.

What are the system requirements of JIWA Financials?

A full set of the ERP system requirements can be found under the JIWA Solution Requirements section. In general, as long as you have a modern server, you must make sure that you have 8GB ECC RAM for up to 5 concurrent JIWA users, and an additional 2GB RAM for each further 5 concurrent users. With regard to the workstations accessing JIWA on the server, the workstation must be either running Microsoft Windows 7 or 8. Intel Core i3 or better with 2GB RAM. As long as the machine can run Microsoft Word or Microsoft Excel at a good speed, they will be happy using JIWA 7.

What software development tools are used to build JIWA Financials?

JIWA has been built primarily using Microsoft Visual Studio VB.NET, Microsoft SQL Server 2008 R2 & 2012. JIWA 7 also uses: Crystal Reports, Infragistics Components and Advanced Installer

How is JIWA Financials licensed?

JIWA Financials  is licensed based on the number of concurrent users, i.e. the number of people accessing the JIWA ERP system at any one time, per physical server. Therefore, multiple companies may be implemented to use JIWA as long as their databases are held on the one server without invoking any licensing issues.

Still have not found the answer to your question?

Please send us a request on our Contact Us page and we will respond promptly.

What is Digital Marketing?

Digital Marketing makes use of electronic devices (computers) such as personal computers, smartphones, cellphones, tablets and game consoles to engage with stakeholders. Digital Marketing applies technologies or platforms such as websites, e-mail, apps (classic and mobile) and social networks.

What is the difference between mobile websites (web app), native apps, and hybrid apps?

Here are a few key differences between web apps, native apps, and hybrid apps:  

Web Apps:

 
  • Websites that are optimized for mobile viewing
  • Cannot be distributed through the iTunes App Store, Google Play, BlackBerry App World, etc.
  • Available to all (or most) internet-enabled mobile devices
  • Accessed via an internet browser
  • Internet connection almost always required
  • Can be bookmarked and saved as an icon on the home screen of most devices
 

Native Apps:

 
  • Software applications that are written in native code per platform (Android, iOS, etc.)
  • Can be distributed through the iTunes App Store, Google Play, BlackBerry App World, etc.
  • Must be developed separately for each platform
  • Downloaded directly to a mobile device
  • Internet connection not always required
  • Automatically adds an app icon to the home screen of the device
  Many apps that are distributed on the iTunes App Store, Google Play, etc. are actually hybrid apps, meaning they are based on web apps that are “wrapped” in native code. Native SwebApps (the Universal plan) are hybrid apps.  

Hybrid Apps:

 
  • Software applications that are written in native code per platform (Android, iOS, etc.), that point to pages within a web app
  • Can be distributed through the iTunes App Store, Google Play, BlackBerry App World, etc.
  • Downloaded directly to a mobile device
  • Automatically adds an app icon to the home screen of the device
  • Accessed via an internet browser
  • Internet connection almost always required
 

How do I update my marketing content and design?

 

Youbiquity Digital Marketing Apps are ideally suited to Small and Medium size businesses and allow you to easily update your content in real time. Log in to your account through our online content management system (CMS) to change background and button images or to edit, delete and add content.

 

What types of Apps can I create with Youbiquity Apps?

iOS apps – that work on Apple devices like iPhones and iPads   Android apps – that work on Samsung, Google, HTC, and other devices   Mobile Websites (HTML5) – that work on almost any device with a mobile browser   (I’m embarrassed to ask, but what’s an “app?”) Once upon a time, a mobile phone just made calls. Now, only the most basic mobile phones are call-only. Instead, modern smartphones are powerful mini-computers that can run programs called “apps.” When your business puts out an app, customers can download it to their smartphone and interact with your business on the go. They can perform whatever functions you choose, from simple things to looking up your phone number, location, or upcoming events, to more complicated things like submitting orders or sending a message to a customer service rep.  

How do these functions help my business?

They increase revenue.    By making it easy for customers to contact your business, visit your location, hear about promotions, and provide referrals, you can increase your revenue. Because apps are mobile, your customers can do any of these things from any location, which makes your business more accessible than ever before. Online orders have been found to be up to 25% larger! This includes orders submitted through apps. Mobile users also submit orders more frequently. Mobile coupons are redeemed at 10x the rate of print coupons. 70% of people contact a business after a mobile search, but almost half will head to a competing site if the mobile experience is poor. They increase customer satisfaction.    Mobile apps, especially those that include loyalty programs, keep customers happy, which increases customer retention and referral rates. Loyalty programs can increase sales by 20% or more! They increase social media engagement.   By making it easy to post about your business to social media platforms, you make it more likely that a customer will do so. This can turn customers into brand promoters, and help boost revenue. Push notifications have been found to lead to a 30% increase in social media engagement. They help you compete.   Customers have come to expect mobile interaction from almost every business. By offering an app or mobile website, you can get ahead of competitors that do not. 20% of quick-service restaurants already have online ordering, and the number is climbing. Don’t get left behind! They increase operational efficiency.   By letting customers submit orders or customer service requests through your app, you can cut down on phone time for your team members and streamline operations. You can also track activity more easily and find areas to improve. Some restaurants are now getting a third of online reservations from mobile users.   They increase brand loyalty. Having a direct and regular connection channel to customers deepens the bonds between them and your business, boosting loyalty. Mobile loyalty programs increase this even further. In short, mobile technology is surprisingly powerful and can generate a wealth of opportunities for small businesses.  

What services are included with App creation?

Submission to the app store(s) of your choice Lifetime support and maintenance of your app Regular updates and improvements to your app A powerful CMS account to update your app, instantly, at any time And more!

How long does it take before my app is live?

Allow around 14 days for us to work with you on the design and content Once created, we will submit your app to the iTunes App Store or Android Market (as applicable) within 48 hours. It then takes about a week to gain approval. In the highly unlikely event that your app is rejected, we will work with you to make the necessary changes. With Horizon2technologies, approval is guaranteed.